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Many collection agencies today are taking a queue from companies like Dell and outsourcing their call centers and activities to near shore and off shore facilities. These facilities might be in locations like India, Canada, Jamaica, the Phillipines. The collection agency industry depends heavily on call centers and fullfillment management including written collateral and letters and by shipping the right kind of business or collection business to the right off shore market.
|Jennifer Mathes, Ph.D.|