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It's not important to know what an agency's rate of collection is, because every debt is different. The only rate that matters is what percentage the debt agency will take and if it actually collects something. It is helpful to the agency (and the attorney) if you as the business owner have a bottom line figure in mind when negotiating a settlement. Yes, it's depressing to think about a debtor getting away with anything but settlements are frequently the only way that at least some money can be recovered using good debt collectors. Agencies (and attorneys) will naturally want to collect as much as possible, because they are being paid on a contingency basis, which means they receive a percentage of what they collect. They also have an inclination to work out settlements, so that they can guarantee making something acceptable on the deal. Effecting debt collections takes time, which means that is costs money to make the effort. One way or another, it is going to cost you as the business owner money and good debt collection agencies are worthy of their hire, as are good attorneys. since you the owner have already successfully written off the past-due balance on the books, anything that comes your way is found money. It's only fair that you split the proceeds with the person(s) who helped you find it.
fine, where is the list that rates the collection agencies
This is a terrible tip. In the collection industry we have something called "Net Back" meaning the total amount that the creditor actually gets back.
If one agency is given 100k in debt at a rate of 25% but they only recover 10% while another agency gets 100k but recovers 30%, how is better? In collections the fee doesn't matter, the recovery does.