June 29, 2007, Newsletter Issue #95: When the Account Is Past due - Sending Faxes and Email

Tip of the Week

If a customer has gone 30 days beyond the due date without paying you (the business owner), it is tempting to send a past-due letter via e-mail. Don't do this! It's too easy for your message to fall into the wrong hands-someone other than the debtor-and that's what is known as third-party notification, which is illegal and unethical. It could cause you all kinds of problems. You are better off sending past due sample collection letters via regular mail. You must do everything you can to keep from embarrassing the debtor publicly by inadvertently information someone else. However, if your invoices and routine reminder phone calls are not getting you anywhere, consider sending some electronic quickies via fax or email.

(Your Letterhead)

(Address Element) (Date)

Dear Mr. John Doe:
I have not heard from you in awhile, and I would welcome the opportunity to talk with you soon. Please call me today. Thanks.

Sincerely,
Creditor Company (or name of business)

____________________________________________________________________________________________________________
(Your Letterhead)

(Address Elements) (Date)

Dear Mr. John Doe:
Telephone tag is no fun! I have been unable to get through to you for some time now, and I really need to talk to you. I will be available from ___________ to ____________ today and tomorrow, and I have left express orders to route your call right through to me.

Sincerely,
Creditor Company (or name of business)

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